1. Information We Collect
NeuroSoft collects only the minimal data required to provide and operate our enterprise intelligence platforms. Depending on your engagement with our website or services, this includes:
- Account & Inquiry Information: Name, professional work email, company name, phone number, and inquiry details submitted through our contact forms.
- Enterprise Telemetry: Operational metrics, system status logs, and model performance indicators processed through deployed NeuroSoft pipelines.
- Technical Diagnostics: IP addresses, browser types, device diagnostics, and usage statistics collected via cookie-less security logs to protect against cyber threats.
Zero Data Retention Guarantee: NeuroSoft does not use client data or enterprise telemetry to train public or foundational third-party AI models without explicit, written customer authorization.
2. How We Process Telemetry
We process information strictly for the following legitimate business purposes:
- To deliver, monitor, and optimize your automated decision pipelines.
- To enforce SOC 2 Type II and ISO 27001 compliant security controls.
- To respond to enterprise architecture briefing requests and technical support inquiries.
- To perform audit trail verification for compliance reporting.
3. Security & Encryption Standards
All data processed by NeuroSoft is encrypted in transit using TLS 1.3 with AES-256 encryption at rest. Enterprise deployments utilize dedicated hardware security modules (HSM) and private cloud isolation to ensure strict customer data segregation.
4. Zero Data Monetization
NeuroSoft does not sell, rent, or trade client personal data or operational telemetry under any circumstances. We share data only with authorized sub-processors necessary for infrastructure hosting and identity verification, bound by strict non-disclosure agreements.
5. Your Privacy Rights
Depending on your jurisdiction (including GDPR under European law and CCPA/CPRA under California law), you hold rights regarding your data, including the right to request access, correction, deletion, or restriction of processing.
6. Data Protection Officer Contact
For privacy inquiries, audit requests, or to exercise your rights, please contact our Data Protection Office at privacy@NeuroSoft.ai or via mail at 500 Howard Street, Suite 1400, San Francisco, CA 94105.